{"id":8089,"date":"2025-10-09T08:21:51","date_gmt":"2025-10-09T08:21:51","guid":{"rendered":"https:\/\/joyfshn.com\/?page_id=8089"},"modified":"2026-07-18T10:13:35","modified_gmt":"2026-07-18T07:13:35","slug":"livrare-cu-returnare","status":"publish","type":"page","link":"https:\/\/joyfshn.com\/ro\/return-delivery\/","title":{"rendered":"Returnarea bunurilor"},"content":{"rendered":"
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Procedura de schimb sau returnare a produselor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Pute\u021bi afla mai multe detalii despre\u00a0Drepturile dumneavoastr\u0103 ca consumator \u00een Europa<\/a><\/strong>.<\/p><\/div><\/div>

Fiecare UTILIZATOR are dreptul de a se retrage din contractul de v\u00e2nzare-cump\u0103rare la distan\u021b\u0103 \u00een termen de 14 (paisprezece) zile, \u00eencep\u00e2nd cu data primirii m\u0103rfii, f\u0103r\u0103 a indica un motiv.<\/span><\/p>

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Produsul trebuie returnat \u00een stare comercial\u0103 bun\u0103 \u2013 s\u0103 nu fi fost purtat, sp\u0103lat, c\u0103lcat, s\u0103 nu prezinte urme de machiaj (ruj, fond de ten etc.) sau mirosuri str\u0103ine (parfum, fum de \u021bigar\u0103), precum \u0219i s\u0103 aib\u0103 toate etichetele existente \u0219i accesoriile \u00eenso\u021bitoare (curea, bro\u0219\u0103 etc.), dac\u0103 exist\u0103.<\/span><\/p>

COMERCIANTUL \u00ee\u0219i rezerv\u0103 dreptul de a refuza primirea m\u0103rfii returnate \u0219i rambursarea sumei, \u00een cazul \u00een care constat\u0103 c\u0103 aceste condi\u021bii nu au fost respectate!<\/span><\/p>

Costurile de transport pentru returnarea m\u0103rfii \u00een cazul rezilierii contractului sunt suportate \u00een \u00eentregime de CONSUMATOR. Marfa returnat\u0103 c\u0103tre COMERCIANT trebuie s\u0103 fie expediat\u0103 cu op\u021biunea \u201eVERIFICARE\u201c. COMERCIANTUL nu accept\u0103 colete trimise cu \u201cplata la livrare\u201d.<\/span><\/p>

O condi\u021bie obligatorie pentru exercitarea dreptului de retragere este prezentarea unui document de cump\u0103rare (bonul de livrare emis de curier la momentul livr\u0103rii).<\/span><\/p>

\u0412\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u0441\u0443\u043c\u0438 \u0441\u0435 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430 \u0432 \u0441\u0440\u043e\u043a \u0434\u043e 14 \u0434\u043d\u0438 \u043e\u0442 \u0434\u0430\u0442\u0430\u0442\u0430 \u043d\u0430 \u043f\u043e\u043b\u0443\u0447\u0430\u0432\u0430\u043d\u0435 \u043d\u0430 \u0432\u044a\u0440\u043d\u0430\u0442\u0430\u0442\u0430 \u043f\u0440\u0430\u0442\u043a\u0430 \u0438 \u0441\u043b\u0435\u0434 \u043a\u0430\u0442\u043e \u0422\u042a\u0420\u0413\u041e\u0412\u0415\u0426\u042a\u0422 \u0441\u0435 \u0443\u0432\u0435\u0440\u0438 \u0432 \u043d\u0435\u0439\u043d\u0430\u0442\u0430 \u0446\u044f\u043b\u043e\u0441\u0442 \u0438 \u0442\u044a\u0440\u0433\u043e\u0432\u0441\u043a\u0438 \u0432\u0438\u0434. \u0412\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u0441\u0443\u043c\u0438 \u0437\u0430\u043f\u043b\u0430\u0442\u0435\u043d\u0438 \u0441 \u043d\u0430\u043b\u043e\u0436\u0435\u043d \u043f\u043b\u0430\u0442\u0435\u0436 \u0441\u0435 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430 \u043f\u043e \u0431\u0430\u043d\u043a\u043e\u0432 \u043f\u044a\u0442 \u043f\u043e IBAN \u0441\u043c\u0435\u0442\u043a\u0430, \u043f\u043e\u0441\u043e\u0447\u0435\u043d\u0430 \u043e\u0442 \u041f\u041e\u0422\u0420\u0415\u0411\u0418\u0422\u0415\u041b\u042f \u0432\u044a\u0432 \u0444\u043e\u0440\u043c\u0443\u043b\u044f\u0440\u0430 \u0437\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435<\/span>.<\/span><\/p>

UTILIZATORUL are dreptul de a depune o reclama\u021bie \u00een cazul oric\u0103rei neconformit\u0103\u021bi a produsului cu cele convenite.<\/span><\/p>

Defecte de transport \u0219i lipsuri:<\/b> Toate comenzile sunt expediate cu op\u021biunea \u201cVerificare \u0219i testare\u201d. UTILIZATORUL trebuie s\u0103 verifice cu aten\u021bie marfa \u00een prezen\u021ba curierului. Orice defecte vizibile, rupturi, pete sau lipsuri, ap\u0103rute \u00een timpul transportului sau \u00eenaintea acestuia, trebuie constatate <\/span>imediat, \u00een prezen\u021ba curierului<\/i><\/b>. M\u0103rfurile deteriorate \u00een timpul transportului sunt luate \u00een considerare DOAR pe baza unui proces-verbal de reclama\u021bie \u00eentocmit de curier! Reclama\u021biile privind defectele survenite \u00een timpul transportului nu sunt acceptate dac\u0103 coletul a fost primit f\u0103r\u0103 obiec\u021bii \u00een fa\u021ba curierului!<\/span><\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0Defecte de fabrica\u021bie:<\/b> \u00cen cazul constat\u0103rii unui defect de fabrica\u021bie, UTILIZATORUL poate depune o reclama\u021bie, notific\u00e2nd COMERCIANTUL la adresa de e-mail: info@joyfshn.com. Mesajul trebuie s\u0103 con\u021bin\u0103 \u00een mod obligatoriu fotografii ale defectului, o descriere a problemei \u0219i documentul de cump\u0103rare sau bonul de cas\u0103.<\/span><\/p>

Dup\u0103 \u00eenregistrarea reclama\u021biei, unul dintre reprezentan\u021bii no\u0219tri online v\u0103 va contacta pentru a stabili modalitatea de returnare a produsului \u0219i solu\u021bionarea reclama\u021biei (repara\u021bie, \u00eenlocuire cu un produs nou sau rambursarea sumei).<\/span><\/p>

\u00cen cazul unei reclama\u021bii \u00eentemeiate privind un defect de fabrica\u021bie sau o neconformitate cu comanda, costurile de transport aferente return\u0103rii m\u0103rfii defecte \u0219i expedierii unei m\u0103rfi noi\/reparate sunt suportate de COMERCIANT.<\/span><\/p>

Prin \u201edefect de fabrica\u021bie\u201d nu se \u00een\u021belege utilizarea necorespunz\u0103toare, sp\u0103larea sau c\u0103lcarea incorect\u0103 sau nerespectarea instruc\u021biunilor de \u00eentre\u021binere men\u021bionate pe etichet\u0103 sau \u00een descrierea articolului. Nici uzura natural\u0103 a articolului ca urmare a utiliz\u0103rii nu constituie un motiv de reclama\u021bie!<\/span><\/p>

COMERCIANTUL \u00ee\u0219i rezerv\u0103 dreptul de a refuza returnarea, reclama\u021bia \u0219i schimbul produsului, \u00een cazul \u00een care nu sunt respectate condi\u021biile men\u021bionate mai sus!<\/span><\/p>

V\u0103 rug\u0103m s\u0103 nu ezita\u021bi s\u0103 ne contacta\u021bi pentru mai multe informa\u021bii sau dac\u0103 ave\u021bi \u00eentreb\u0103ri, la numerele de telefon +359 895 561559 sau +359 898 488290!<\/span><\/p><\/div>

\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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